Company Policy

Nepal Felt House respects your privacy and is committed to safeguarding it. We will not share with any third party personally identifiable information relating to your personal interests that you might disclose on Nepal Felt House.

Shipping

Nepal felt house utilizes the best courier and airlines for transportation of your requests. We transport the entire USA, the UK, New Zealand, Australia, Canada, Japan, South Korea. Your products will be conveyed to you at your doorstep within 7-10 business days. We have extraordinary concurrence with TNT, UPS, DHL, FEDEX in Nepal. Our transportation rates are sensible and genuinely less expensive contrasting others due to the special agreement we have with the courier companies.

Production – For a sample, the lead time is 1-2 business days. For an order, the turnaround time depends on the order quantity that ranges from 7 to 20 business days.

Whenever products are delivered, we will forward your tracking number to track the progress of shipment in real-time. 

Returns & Refunds Policy

We have confidence in 100% consumer loyalty. We have a reasonable and fair merchandise exchange for any dis-fulfillment now and again. We make our 100% attempt to give the most excellent quality handmade product of Nepal. However, it is critical to take note that not all the items you buy are returnable. If you are not happy with any of your ordered items or are damaged, we have a 15 days return policy.
Change of mind does not qualify for the return, exchange, and refund.

• Claims for product defect, damaged, missing or incorrect goods must be received within five (5) business days of delivery.
• Your item needs to have the receipt or proof of purchase. 
• The product return must be in the ‘saleable’ condition – no marks, no wrinkles, no dirty fibers. Also, your item must be in the original packaging.

• Unless there is a defect in the material we sent and shipping error, the customer will be responsible for the cost to ship the merchandise back and refunds will be issued for the actual merchandise itself. There will be no refund on the shipping.
• Custom orders, DIY Kits, and items with special notation do not qualify for the return.
• Once we receive the returned item, after inspection we will inform you of the status of the refund.
• If you qualify for the refund, we will process a refund to your credit card and you will receive the amount within certain days (depending on your card issuer’s policies).If you are not clear regarding which item qualifies for a return and refund, please contact us before you make a purchase.

PAYMENT

1. Advance Payment:

• As part of the order confirmation process, customers are required to make an advance payment of 50% of the total order value before production begins.
• This advance payment secures your order and allows us to allocate resources, initiate production, and reserve the products for you.

2. Payment Confirmation:

• Upon receiving your advance payment, our team will acknowledge the payment and confirm the details of your order, including product specifications, quantities, and delivery timelines.

3. Production Initiation:

• Once the advance payment is processed and the order details are confirmed, production of your order will be initiated. Our dedicated team will work diligently to craft your products to our highest standards.

4. Final Payment:

• Prior to the shipment of your order, the remaining 50% of the total order value must be paid.
• This final payment covers the remaining balance for your order, as well as any applicable shipping charges and taxes.

5. Shipment Confirmation:

• After the final payment is received and processed, we will provide you with a shipment confirmation along with tracking details, if applicable.
• Your order will then be prepared for safe and timely delivery to your designated address.

For the payment method, we accept the international payment methods listed below.

• Bank Transfer:

• Credit Card/ Debit Card

• PayPal

• As part of the order confirmation process, customers are required to make an advance payment of 50% of the total order value before production begins.
• This advance payment secures your order and allows us to allocate resources, initiate production, and reserve the products for you.

Please feel free to contact or representative or any queries related to setting up a payment or getting the payment link.

Quality Policy

The company has a set of strict quality guidelines that are communicated to all the employees and everyone always strives to meet the guidelines during each of the operational processes.

• We ensure production of finished goods under ODM (Original Design Manufacturing) and OEM (Original Equipment Manufacturing).
• We ensure women empowerment where 90 percent of work is done manually.
• The management is focusing on continual improvement by exploring on newly service Methodology.
• We ensure that all our employees meet the desirable competency criteria and are well known about the operational process.
• We ensure the use of biodegradable mainly wool (New Zealand Sheep Wool).
• We ensure the production eco-friendly products with zero emission of CO₂ in air
• The required information is well circulated to the stakeholders through the internal and external communication tools.
• We are committed to address the genuine feedbacks from our valued customer to ensure their satisfaction.
• We ensure full compliance to all the statutory and regulatory requirements. We are always in touch with the government bodies regarding any modification in the policies and additional requirements.

SOCIAL COMPLIANCE POLICY

Nepal Felt House LLC is committed to fulfilling social compliance especially labor, environment, and employee’s health and safety. In order to fulfill the social compliance, our company has followed:

• We ensure the accommodation facilities to needful workers.
• We ensure strict No-Child-Labor policy.
• We ensure continuous feedbacks from employees are taken through well-managed suggestion box.
• We ensure the biodegradable mainly wool (New-Zealand Sheep Wool).
• We ensure the production of eco-friendly products with zero emission of CO₂ in air.
• We ensure no any other creatures are harmed during the production of felt-products.
• We ensure separation of wastes into desired category. Also, some of the wastes are managed to be reused through the use of Carding and Garneting Method.
• We ensure women empowerment where 90 percent of work is done manually.

VISITOR SAFETY POLICY

The safety of the visitors at Nepal Felt House LLC is of the highest priority to us. To help protect our visitors, we have developed a visitor safety policy. Please follow these guidelines.

• Visiting hours are 10:00 am to 5 pm.
• Sign our Visitors log.
• Get your body temperature measured and use hand sanitizer.
• Ensure you are free of any kind of communicable diseases.
• Maintain social distancing.
• Enter facilities at designated points along with staff of our organization.
• Avoid areas marked “Entry Restriction” or “Danger”.
• Follow the emergency evacuation pathway in case of any emergency situation.
• Please avoid SMOKING, use of Tobacco, alcohol & splitting in our premises.