Refund and Returns Policy
At Nepal Felt House Pvt. Ltd., we value your satisfaction and stand by the quality of our products. If you are not completely satisfied with your purchase, our return policy makes it simple to request an exchange or refund.
1. Eligibility for Returns
You may request a return or exchange if:
- The product is unused, undamaged, and in its original packaging.
- You contact us within 7 days of receiving your order.
- Proof of purchase (invoice or receipt) is provided.
2. Non-Returnable Items
We do not accept returns for:
- Custom-made or personalized products
- Items purchased on clearance or sale (unless defective)
- Products that have been used, washed, or altered
- Damaged items caused by misuse or mishandling
3. Return Process
- Contact us at [Insert Email] or [Insert Phone Number] with your order details and reason for return.
- Our team will review your request and provide return instructions.
- Ship the product back to us using a trackable shipping method.
- Once we receive and inspect the item, we will confirm your refund or exchange.
4. Return Shipping Costs
- Customers are responsible for the cost of return shipping, except in cases where the product was defective, damaged, or incorrect.
- If the return is due to our error, we will cover the return shipping cost.
5. Refund Method
- Approved refunds will be processed within 7–10 business days after we receive the returned item.
- Refunds will be issued to the original payment method used at the time of purchase.
6. Damaged or Defective Items
If you receive a damaged or defective product:
- Notify us within 3 days of delivery with clear photos of the defect/damage.
- We will arrange a replacement or full refund at no additional cost to you.
7. International Returns
- International customers are responsible for any shipping charges, customs duties, or taxes incurred during the return process.
