At Nepal Felt House Pvt. Ltd., your satisfaction is our top priority. We stand behind the quality of our products and want you to shop with confidence.

Our Promise:
If you are not completely satisfied with your purchase, simply return it within 7 days of delivery for a full refund — no questions asked.

Conditions:

• Item must be unused, undamaged, and in its original packaging.
• Proof of purchase (invoice or receipt) is required.
• Refund will be issued to the original payment method within 7–10 business days after we receive the returned item.
• Custom-made or personalized products are not eligible for this guarantee.

How to Claim:

1. Contact us at nepalfelthouse@gmail.com within 7 days of receiving your order.
2. Follow the return instructions provided by our customer service team.
3. Send the product back to us using a trackable shipping method.

We aim to make every shopping experience worry-free. If it’s not right, we’ll make it right.